Frequently Asked Questions
What is the standard delivery time?
We aim to dispatch all orders as quickly as possible but sometimes due to stock levels or other unforeseen reasons, delays can occur.
Our website displays real time stock information for each product on our website along with future replenishment dates on items currently not in stock.
You can keep up to date with the progress of your order via track your order.
We strongly advise that you do not book plumbers until your goods have arrivedRead more
Do you offer an installation service?
Unfortunately, we do not offer an installation service. We recommend booking a professional to install purchased goods.Read more
My order arrived but I was not available, what should I do now?
We always recommend you try to ensure someone is available at the property to accept delivery. Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. If theseRead more
My order has not arrived yet, what should I do?
If you have received an incorrect item, please let us know within 48 hours using the Contact Us form, or by emailing email@example.com and somebody will look into it and contact you as soon as possible. We aim to resolve these issues within 48 hours.Read more
What payment options are available?
Our payment options include all major credit cards, as well as Paypal.Read more
I have a product-specific question
For any product-specific questions that cannot be answered by the product dimensions and further information, please fill out our contact form.Read more
What is your returns policy?
If your goods are unwanted but still in a re-sellable condition, you have 14 days from receipt of your goods to send these items back to us for a refund or if after 14 days, we are only able to offer an exchange.
All goods must be unused and in original packaging upon return. We cannot refund any goods that have been damaged whilst in your possession. Please be aware that it is your responsibility to arrange the shipping on unwanted items. We are not responsible for any return costs on unwanted goods.Read more
Where do I enter my discount code?
Promotion discount codes are entered on the bottom right-hand side of the basket page.Read more