FAQs

Frequently Asked Questions

1. What is the standard delivery time?

   Deliveries are done in our own vans, by our own staff. We typically deliver within 2 - 4 days of order being placed. However, if you live in a remote location delivery may take longer, up-to maximum of 7 days.

   Once your order is placed, our office will call you to confirm the exact delivery date and time. On the day of delivery our delivery driver will call you 1 hour prior to delivery and confirm he is on route.

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2. Do you offer an installation service?
   Unfortunately, we do not offer an installation service. We recommend booking a professional to install purchased goods.
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3. My order arrived but I was not available, what should I do now?
   We always recommend you try to ensure someone is available at the property to accept delivery. Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. If these
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4. My order has not arrived yet, what should I do?
   If you have received an incorrect item, please let us know within 48 hours using the Contact Us form, or by emailing info@chelseasupplies.com and somebody will look into it and contact you as soon as possible. We aim to resolve these issues within 48 hours.
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5. What payment options are available?
   Our payment options include all major credit cards, as well as Paypal.
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6. I have a product-specific question

   For any product-specific questions that cannot be answered by the product dimensions and further information, please fill out our contact form.

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7. What is your returns policy?

   If goods are unwanted or you are wanting to exchange goods but they are still in a re-sellable condition, you have 14 days from receipt of your goods to send these items back to us for a refund

   All goods must be unused and in original packaging upon return. We cannot refund any goods that have been damaged whilst in your possession. Please be aware that it is your responsibility to arrange the shipping on unwanted items. We are not responsible for any return costs on unwanted goods.

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8. Where do I enter my discount code?
   Promotion discount codes are entered on the bottom right-hand side of the basket page.
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Latest Questions

1. What do i do if i have a faulty item?

   If you have received an item that is faulty, you have 48 hours from receipt of your goods to notify us of the fault via email sales@chelseasupplies.com or phone call 0330 995 1988 along side your order reference No. All goods must be unused and in original packaging upon return. we cannot refund or exchange any goods that have been damaged whilst in your possession.

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2. What if I need an urgent delivery?

   Call our office on 0330 995 1988 and let us know when you need the radiators, and we will try our best to accommodate. Our vans are up and down the country on a daily basis so in most instance something is always possible.

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3. What is the delivery charge?

   All our deliveries are free of charge on all orders over £350.00. A £5.95 delivery charge is added on orders below £95.00. A £9.95 delivery charge is added on orders below £350. Note we deliver to England, Wales and Scotland only.

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4. How do I know when to expect my delivery?

   Once your order is placed, our office will call you to confirm exact delivery date and time. On the day of delivery our delivery driver will call you 1 hour prior to delivery and confirm he is on route.

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5. Can I request a specific delivery date?

   We will attempt to accommodate all requests, but we cannot guarantee all specific requests will be fulfilled. We typically to delivery to around 20 customers on each delivery run, so we have to calculate the most economical route.

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6. Can I collect from your warehouse?

   Yes, you can but you will need to call our office on 0330 995 1988 to agree the same with us.

   Our warehouse address is:

   Chelsea Supplies

   Fairfield St

   Bradford

   BD4 9QP

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7. How do I work out size of radiator I need?
   We would recommend using our BTU Calculate tool to calculate sizes require. Or alternatively call our office on 0330 995 1988.
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